The Customer Service Director will lead the North America Customer Service function for the Pneumatics Platform, overseeing teams across four North American sites
Job Summary
The Customer Service Director will lead the North America Customer Service function for the Pneumatics Platform, overseeing teams across four North American sites.
This role is accountable for delivering a consistent, proactive, and high-quality customer experience throughout the order-to-cash cycle.
The compensation range for this position is $127,200.00 - $190,800.00, depending on experience.
Matching Summary
The Customer Service Director will lead the North America Customer Service function for the Pneumatics Platform, overseeing teams across four North American sites.
Salary
Base: $127,200.00 - $190,800.00; Bonus/Equity: Performance based bonus plan eligible; Benefits: Health benefits, 401(k) with company match, PTO, and more
Skills & Requirements
Must-have
Customer Service Strategy Development
Order-to-Cash Cycle Management
ERP and CRM System Proficiency
Continuous Improvement Methodologies
Cross-functional Collaboration
Nice-to-have
Empathy and Customer-Centric Mindset
Resilience and Adaptability
Innovation and Technology Adoption
Change Management Leadership
Key Requirements
7+ years Customer Service/Order Management experience
3+ years multi-site team management
Bachelor's degree in Business or related field
Manufacturing/industrial distribution experience preferred