Call Center Team Lead Location Winston, Sc

Reqroute Inc

Winston, Sc
$20.5ph w2; not specified; not specified
**
Exceptional customer service
Meet performance targets
Adhere to company policies
** Reqroute Inc is seeking a Call Center Team Lead for a contract position in Winston, SC. The role involves overseeing a team of call center agents, ensuring they provide high-quality customer service and meet performance targets while fostering a positive work environment. **

Job Summary

  • The Call Center Team Lead is responsible for overseeing a team of call center agents to ensure they provide exceptional customer service, meet performance targets, and adhere to company policies and procedures.
  • Key responsibilities include team supervision, performance management, training and development, quality assurance, problem resolution, reporting and analysis, and motivation and engagement.
  • The role requires a minimum of 2-3 years of experience in a call center environment, with at least 1 year in a supervisory or team lead role.

Matching Summary

Match Score: 75

** Reqroute Inc is seeking a Call Center Team Lead for a contract position in Winston, SC. The role involves overseeing a team of call center agents, ensuring they provide high-quality customer service and meet performance targets while fostering a positive work environment. **

Salary

$20.5/hr w2; Not specified; Not specified

Skills & Requirements

Must-have

  • Exceptional customer service
  • Meet performance targets
  • Adhere to company policies
  • Real-time agent monitoring
  • Handle escalated customer issues

Nice-to-have

  • Positive and productive work environment
  • Team-building initiatives
  • Continuous learning and skill development

Key Requirements

  • 2-3 years call center experience
  • 1 year supervisory/team lead experience
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter