Not specified; generous discounts from over 350 re...
Fully remote
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience
Job Summary
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience.
The position involves undertaking ongoing reviews of entitlements, payments, and medical expenses for a portfolio of injured workers.
EML offers comprehensive benefits including up to 16 weeks paid parental leave, flexible work-from-home options, and access to a corporate wellbeing program.
Matching Summary
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience.
Salary
Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme plus salary reviews
Skills & Requirements
Must-have
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
Nice-to-have
Background in mediation or personal injury industry
Sound analytical and problem-solving abilities
Proactive approach to challenges
Key Requirements
Background in customer service, mediation, or personal injury industry advantageous