About CertisWe are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better. Life at CertisIf you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career! Duties & ResponsibilitiesThe candidate will assist in: Gathering and documenting requirements from business administration teams, operations teams, and system users. Translating business and operational needs into clear system or functional requirements. Coordinating between internal stakeholders, SAP developers, and external vendors. Supporting system validation, user acceptance testing, defect tracking, and follow-up. Preparing meeting notes, requirement summaries, test scripts, user guides, and project updates. This role will provide additional project support for the SAP migration and Workforce Management Application delivery. The candidate will help reduce coordination load on the project team, improve documentation quality, support testing activities, and act as a bridge betwe