Ai Trainer Onboarding And Support Specialist

Humansignal

Austin, United States
Base: $60,000–$80,000 usd; bonus/equity: not speci...
On-site
Respond to support tickets
Guide new trainers through onboarding
Handle questions about payments and policies
You'll be the first point of contact for our growing community of AI trainers, helping new trainers get started, answering their questions, and resolving issues quickly

Job Summary

  • You'll be the first point of contact for our growing community of AI trainers, helping new trainers get started, answering their questions, and resolving issues quickly.
  • This role is all about people, acting as the friendly voice that helps someone navigate their first annotation task, troubleshoot a technical issue, or understand their payment.
  • You will work closely with operations and product teams to communicate trainer feedback and help improve our systems, while maintaining a fixed schedule that may include night or weekend shifts.

Matching Summary

You'll be the first point of contact for our growing community of AI trainers, helping new trainers get started, answering their questions, and resolving issues quickly.

Salary

Base: $60,000–$80,000 USD; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Respond to support tickets
  • Guide new trainers through onboarding
  • Handle questions about payments and policies
  • Troubleshoot technical issues
  • Create and maintain help documentation
  • Track support metrics
  • Work across time zones

Nice-to-have

  • Support remote workforces
  • Familiarity with ticketing systems
  • Background in data annotation
  • Multilingual capabilities
  • Interest in AI/ML

Key Requirements

  • 2+ years of experience in customer support
  • Excellent written communication skills
  • Strong problem-solving skills
  • Comfort with technology
  • High attention to detail
  • Ability to work a fixed schedule
  • Experience working independently

Work Rights

Not specified

Tailored Resume

Cover Letter