Job Summary

• You'll be the first point of contact for our growing community of AI trainers, helping new trainers get started, answering their questions, and resolving issues quickly.
• This role is all about people, acting as the friendly voice that helps someone navigate their first annotation task, troubleshoot a technical issue, or understand their payment.
• You will work closely with operations and product teams to communicate trainer feedback and help improve our systems, while maintaining a fixed schedule that may include night or weekend shifts.

Matching Summary

Salary

Base: $60,000–$80,000 USD; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Key Requirements

• 2+ years of experience in customer support
• Excellent written communication skills
• Strong problem-solving skills
• Comfort with technology
• High attention to detail
• Ability to work a fixed schedule
• Experience working independently

Work Rights