Real Time Administrator

TransUnion

Chennai, India
Fully remote
3 years contact center experience
Workforce management platforms proficiency
Real-time analyst experience
TransUnion empowers associates to own their professional journey while providing support for growth and success

Job Summary

  • TransUnion empowers associates to own their professional journey while providing support for growth and success.
  • The Real-Time Administrator plays a key role in supporting Consumer Service Centers by ensuring optimal staffing and service level performance.
  • This position applies workforce management practices to drive productivity and improve delivery outcomes.

Matching Summary

TransUnion empowers associates to own their professional journey while providing support for growth and success.

Skills & Requirements

Must-have

  • 3 years contact center experience
  • Workforce Management platforms proficiency
  • Real-Time Analyst experience

Nice-to-have

  • Strong communication skills
  • Ability to work under pressure
  • Proactive solution-oriented mindset

Key Requirements

  • High school diploma or equivalent
  • Minimum 3 years Workforce Management experience
  • Experience in multi-channel support call center

Work Rights

Not specified

Tailored Resume

Cover Letter