Customer Service Representative

International Flavors & Fragrances Inc

Rochester, United States
Base: $55,536 - $69,420; bonus/equity: not specifi...
Receive and process customer orders
Maintain ongoing customer relationships
Manage end-to-end order to cash
Receive and process customer orders, inquiries, and/or complaints related to ordered products

Job Summary

  • Receive and process customer orders, inquiries, and/or complaints related to ordered products.
  • Manage the end-to-end Order to Cash process to ensure on‑time fulfillment for Business‑to‑Business operations at the country or regional level.
  • We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

Matching Summary

Receive and process customer orders, inquiries, and/or complaints related to ordered products.

Salary

Base: $55536 - $69420; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Receive and process customer orders
  • Maintain ongoing customer relationships
  • Manage end-to-end Order to Cash
  • Oversee sales order management
  • Coordinate customer complaints and service cases
  • Proficiency with Microsoft Office tools
  • Knowledge and hands-on experience with SAP

Nice-to-have

  • Creative, solution-oriented team
  • Highly collaborative, team-oriented
  • Effective in cross-cultural settings
  • Strong judgment, analytical mindset
  • Sensitivity to customer needs

Key Requirements

  • Bachelor’s degree
  • 2–3 years of experience in Customer Service or Supply Chain
  • B2B environment experience
  • Knowledge of domestic and international trade
  • Fluent business English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter