Associate Director/sr Manager, Channel Operations And Sales Support
SunLife
Hunghom, Hong Kong
Broker service operations management
New business and sales support
Stakeholder and team leadership
You will lead and oversee day-to-day broker service operations and act as the primary escalation point for broker service issues ensuring timely resolution
Job Summary
You will lead and oversee day-to-day broker service operations and act as the primary escalation point for broker service issues ensuring timely resolution.
The role involves managing end-to-end new business and sales support activities, coordinating with underwriting and internal stakeholders to support brokers throughout the sales journey.
You will lead, coach, and develop teams while managing cross-functional relationships and providing insights to senior management to support decision-making and business planning.
Matching Summary
You will lead and oversee day-to-day broker service operations and act as the primary escalation point for broker service issues ensuring timely resolution.
Skills & Requirements
Must-have
Broker service operations management
New business and sales support
Stakeholder and team leadership
Process optimization and workflow ownership
Cross-functional collaboration
Client-centric mindset
Nice-to-have
High-performance culture fostering
Digitalization and process enhancement
Strong problem solving skills
Winning attitude
Effective communication skills
Key Requirements
Bachelor degree holder
Minimum 8 years experience in partnership distribution/brokerage channels
Good written and spoken English, Chinese and Cantonese