Customer Success Group (CSG) is the most crucial strategic partner in our customers' digital transformation journey with Salesforce, providing operational and technical guidance
Job Summary
Customer Success Group (CSG) is the most crucial strategic partner in our customers' digital transformation journey with Salesforce, providing operational and technical guidance.
As a Customer Success Manager, you will manage the customer's Salesforce experience and their success journey, leveraging your product knowledge and technical expertise.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and we are looking for Trailblazers passionate about bettering business and the world through AI.
Matching Summary
Customer Success Group (CSG) is the most crucial strategic partner in our customers' digital transformation journey with Salesforce, providing operational and technical guidance.
Skills & Requirements
Must-have
technical account management
platform optimization
customer journey management
Agentic Enterprise initiative
AI transformation
technical health checks
Nice-to-have
strategic partnership
risk management
proactive innovation
AI, machine learning, automation concepts
Key Requirements
8+ years of professional experience in enterprise SaaS, CRM or cloud computing
Fluent business communication skills in Korean and English
Possession of multiple Salesforce certifications
Deep technical understanding of cloud computing environments