Facilities Service Representative

Bordenstein Lab

University Park, PA, US
Base: $38,300.00 - $55,500.00; bonus/equity: not s...
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Receive and prioritize maintenance service requests
Dispatch skilled trades technicians via radio
Utilize customized software for work orders
** Bordenstein Lab at Penn State is seeking a Facilities Service Representative to manage maintenance service requests and support campus operations during the second shift (3 PM to 11 PM). This role requires effective communication skills and the ability to prioritize tasks in a dynamic environment. **

Job Summary

  • The Office of Physical Plant is seeking a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests.
  • This second shift position requires the ability to dispatch skilled trades technicians using a 2-way radio system and telephone communications while utilizing customized software systems to create and track work orders.
  • Penn State provides a competitive benefits package including comprehensive medical, dental, vision coverage, robust retirement plans, and a generous 75% tuition discount for employees and eligible family members.

Matching Summary

Match Score: 75

** Bordenstein Lab at Penn State is seeking a Facilities Service Representative to manage maintenance service requests and support campus operations during the second shift (3 PM to 11 PM). This role requires effective communication skills and the ability to prioritize tasks in a dynamic environment. **

Salary

Base: $38,300.00 - $55,500.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Receive and prioritize maintenance service requests
  • Dispatch skilled trades technicians via radio
  • Utilize customized software for work orders
  • Track progress of active work orders
  • Process technician callouts during emergencies
  • Issue and track physical keys and key systems

Nice-to-have

  • Conduct trends analysis on completed work orders
  • Assist with coordination of emergency events
  • Generate and distribute routine logs and reports
  • Support office projects and administrative records

Key Requirements

  • General Equivalency Diploma (GED) or High School diploma
  • 2+ years of relevant experience
  • Must be authorized to work in the U.S.
  • Successful completion of background check(s)

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter