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Anaplan Asia Pte Ltd is seeking a Japanese-speaking Strategic Support Analyst to provide top-tier support to their customers, resolving complex issues related to their B2B SaaS platform. The role requires strong problem-solving skills, empathy, and the ability to manage multiple high-priority issues effectively.
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Job Summary
Deliver a first-class support experience to all Anaplan customers by resolving complex and critical support issues.
Investigate, troubleshoot, and resolve multifaceted issues related to the Anaplan platform and its integration technologies.
Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues.
Matching Summary
Match Score: 75
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Anaplan Asia Pte Ltd is seeking a Japanese-speaking Strategic Support Analyst to provide top-tier support to their customers, resolving complex issues related to their B2B SaaS platform. The role requires strong problem-solving skills, empathy, and the ability to manage multiple high-priority issues effectively.
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Skills & Requirements
Must-have
Anaplan platform support
B2B SaaS technical support
Enterprise-level customer support
Japanese and English fluency
Nice-to-have
Passion for learning
Proactive problem-solving
Customer success focus
Key Requirements
2+ years of Technical Support or Product Support experience
Fluent in Japanese and English
Experience supporting business-critical software for enterprise customers