Patient Service Specialist - Children’s Rehab Therapy

Cleveland Clinic Health System

Medina, Ohio, US
Patient-first experience
Heart model for issue resolution
Professional patient interaction
At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day

Job Summary

  • At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
  • As a Patient Service Specialist, you play a vital role in delivering an outstanding experience for patients, families, and visitors from the moment they arrive through their return home.
  • This position serves as an excellent steppingstone to advanced roles within Customer Service and to opportunities across various departments throughout Cleveland Clinic.

Matching Summary

At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

Skills & Requirements

Must-have

  • Patient-first experience
  • HEART model for issue resolution
  • Professional patient interaction
  • Patient registration and tracking
  • MyChart and Appointment Pass enrollment

Nice-to-have

  • Willingness to learn specialized processes
  • Proactive and comprehensive service
  • Fast-paced environment adaptability

Key Requirements

  • High School Diploma/GED and two years of experience
  • Associate’s Degree and one year of experience
  • Bachelor’s Degree
  • Experience with medical terminology
  • Experience with Excel software
  • Experience with Epic software

Work Rights

Not specified

Tailored Resume

Cover Letter