Senior Manager, Customer Success

SmartRecruiters

Remote
Remote
Customer success leadership
Customer outcomes and retention
Executive-level customer relationships
SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent

Job Summary

  • SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.
  • This role is accountable for establishing clear operational objectives and work plans for multiple teams, driving execution against business goals, and evolving how we support our customers.
  • We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity.

Matching Summary

SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.

Skills & Requirements

Must-have

  • Customer Success leadership
  • Customer outcomes and retention
  • Executive-level customer relationships
  • Renewal performance management
  • Data-driven performance reviews
  • Salesforce usage and data quality

Nice-to-have

  • Collaborative and diverse environment
  • Global-minded and remote-friendly
  • Passion for positive team environment
  • Industry trends and best practices

Key Requirements

  • 5+ years of experience in a customer facing role
  • Previous experience in leading and developing team members
  • Proven track record of achieving team targets
  • Confidence in collaborating with executive stakeholders
  • Experience of using data to report on progress

Work Rights

Not specified

Tailored Resume

Cover Letter