Banking and financial services industry background
Shared service environment operational leadership
**
ING is seeking a Lead Contact Center II to manage retail banking operations within its shared services organization in the Philippines. The ideal candidate should possess over 5 years of experience in contact center management, particularly in banking, and have a strong focus on customer service and operational excellence.
**
Job Summary
The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.
Candidates must drive change by implementing flexible workforce arrangements and adapting operating models as the business matures.
The position requires coaching, mentoring, and developing team members while ensuring adherence to performance targets and customer-centric values.
Matching Summary
Match Score: 75
**
ING is seeking a Lead Contact Center II to manage retail banking operations within its shared services organization in the Philippines. The ideal candidate should possess over 5 years of experience in contact center management, particularly in banking, and have a strong focus on customer service and operational excellence.
**
Skills & Requirements
Must-have
5+ years contact center management experience
Banking and financial services industry background