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The Duty Manager position at Hotel Chadstone Melbourne MGallery in Nairobi, Kenya, seeks an experienced and motivated individual to oversee daily hotel operations, ensuring high standards of customer service and team management. Candidates should possess strong leadership skills, excellent problem-solving abilities, and a thorough understanding of the hotel industry.
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Job Summary
The MGallery Hotel Collection features boutique hotels with original design and unique stories to tell.
In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.
We are seeking a highly motivated and experienced Duty Manager to join our team at MGallery Nairobi Gigiri.
Matching Summary
Match Score: 75
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The Duty Manager position at Hotel Chadstone Melbourne MGallery in Nairobi, Kenya, seeks an experienced and motivated individual to oversee daily hotel operations, ensuring high standards of customer service and team management. Candidates should possess strong leadership skills, excellent problem-solving abilities, and a thorough understanding of the hotel industry.
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Skills & Requirements
Must-have
Proven experience in similar role
Strong leadership skills
Excellent customer service skills
Problem-solving and conflict resolution
Ability to work under pressure
Good understanding of budgeting
Nice-to-have
Experience with Opera or Opera Cloud
Passion for delivering exceptional guest experiences
Thorough knowledge of health and safety regulations
Proficiency in relevant computer systems
Fluency in English
Flexibility to work varying shifts
Key Requirements
Proven experience in a similar role
Preferably within the hotel industry
Strong organizational and time management skills
Decisive decision-making in fast-paced environments