Data & Analytics (renewals Programs) Manager

Salesforce

San Francisco, California, US
Base: $117,400 - $177,600 annually (select cities ...
Customer success programs analytics
Roi analysis
Predictive model development
This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV)

Job Summary

  • This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV).
  • A core responsibility will be supporting the development of the Loyalty Predictor, Salesforce’s flagship predictive model to identify at-risk customers and influence retention strategy.
  • The expectation is to be in-office a minimum of three (3) times per week.

Matching Summary

This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV).

Salary

Base: $117,400 - $177,600 annually (select cities $140,900 - $193,700 annually); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer success programs analytics
  • ROI analysis
  • predictive model development
  • data visualization tools
  • SQL proficiency

Nice-to-have

  • executive communication
  • data storytelling
  • cross-functional collaboration
  • influence without authority

Key Requirements

  • 5-7 years of experience in analytics, strategy, or business operations
  • Proficiency in SQL and data visualization tools (Tableau or similar)
  • Experience with program measurement, ROI analysis, and forecasting models
  • Demonstrated ability to collaborate cross-functionally
  • Strong executive communication and data storytelling skills

Work Rights

Not specified

Tailored Resume

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