As a Team Leader, you will be responsible for your team, stable processes, and excellent service quality, acting as a coach, structurer, motivator, and sparring partner
Job Summary
As a Team Leader, you will be responsible for your team, stable processes, and excellent service quality, acting as a coach, structurer, motivator, and sparring partner.
Our Service Center serves customers from the financial and banking sector with high quality standards and clear results orientation.
FIS offers a diverse, responsible job with a wide range of design possibilities, diverse training and development opportunities, and a modern, international work environment.
Matching Summary
As a Team Leader, you will be responsible for your team, stable processes, and excellent service quality, acting as a coach, structurer, motivator, and sparring partner.
Skills & Requirements
Must-have
Team leadership in Service Center
Process optimization
KPI-driven team management
Quality standards assurance
Customer service excellence
Nice-to-have
Coaching and mentoring skills
Strong communication skills
International work environment
Entrepreneurial mindset
Key Requirements
Commercial apprenticeship or comparable background
Several years of team leadership experience
Experience in process and team structure optimization