Provide a high level of service to IBKR’s global existing and prospective institutional clients via telephone, ticket, and live chat
Job Summary
Provide a high level of service to IBKR’s global existing and prospective institutional clients via telephone, ticket, and live chat.
Your contribution will play a crucial role in supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships.
At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Matching Summary
Provide a high level of service to IBKR’s global existing and prospective institutional clients via telephone, ticket, and live chat.
Skills & Requirements
Must-have
Assistance with trading platforms
Resolution of trade-related queries
Relationship Management for institutional clients
Proficient in English
Nice-to-have
Passion for technology and financial markets
Supportive team culture
Client training and market research
Key Requirements
University degree or higher
1-2 years client-facing experience
Bilingual (English and German preferred)
Strong knowledge of Equities, Options, Futures, and FX