Vie 2026-malaysia-fhs Customer Support Officer-h/f
Airbus Customer Services Sdn Bhd
Sepang, Malaysia
Customer order processing
Parts delivery management
Proactive status updates
The Customer Support Officer (CSO) is the Primary customer focal point in charge of processing customer’ orders for parts ensuring it is delivered on time and on quality with pro active updates of orders Status
Job Summary
The Customer Support Officer (CSO) is the Primary customer focal point in charge of processing customer’ orders for parts ensuring it is delivered on time and on quality with pro active updates of orders Status.
The CSO is responsible to monitor and share customer' key performance indicators and be the interface with all stakeholders to ensure Airbus commitments towards customers.
This role will not involve travelling for business.
Matching Summary
The Customer Support Officer (CSO) is the Primary customer focal point in charge of processing customer’ orders for parts ensuring it is delivered on time and on quality with pro active updates of orders Status.
Skills & Requirements
Must-have
Customer order processing
Parts delivery management
Proactive status updates
Stakeholder interface
Process adaptation proposals
Nice-to-have
Continuous improvement initiatives
Automation deployment support
IT tools deployment support
Customer satisfaction mindset
Key Requirements
Diploma with min 2 year relevant working experience