Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in b2b enterprise software support
5+ years managing complex saas solutions
Fluent french language proficiency required
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and coordinate business-critical incidents.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation and benefits.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Fluent French language proficiency required
  • Bachelor's or Master's in Technical Degree
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Cross-functional collaboration and leadership
  • Passion for customer relations and innovation
  • Ability to drive customer self-sufficiency

Key Requirements

  • 7+ years product support or account management experience
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • BS or MS in Computer Science, MIS, or equivalent
  • Experience with HR, Payroll, Time Tracking, or Financials

Work Rights

Not specified

Tailored Resume

Cover Letter