Product Success Manager - Direct Tax

Thomson Reuters

Base: $123,200 - $228,800 usd; bonus/equity: targe...
**
5+ years customer success management experience
Deep expertise in onesource direct tax
Bachelor's degree in tax or accounting
** Thomson Reuters is seeking a Product Success Manager for their Direct Tax division, responsible for enhancing client relationships and driving customer satisfaction through expert knowledge of the OneSource Direct Tax product. The ideal candidate will have over five years of experience in customer success within a SaaS environment, particularly with tax technology. **

Job Summary

  • This specialized role requires deep expertise in the OneSource Direct Tax product to serve as an authoritative technical resource and product champion.
  • The position involves developing comprehensive success plans, driving ROI, and delivering strategic business reviews to ensure customer value realization.
  • Thomson Reuters offers a competitive benefits package including flexible work arrangements, mental health days, and opportunities for professional growth in an AI-enabled future.

Matching Summary

Match Score: 75

** Thomson Reuters is seeking a Product Success Manager for their Direct Tax division, responsible for enhancing client relationships and driving customer satisfaction through expert knowledge of the OneSource Direct Tax product. The ideal candidate will have over five years of experience in customer success within a SaaS environment, particularly with tax technology. **

Salary

Base: $123,200 - $228,800 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • 5+ years Customer Success Management experience
  • Deep expertise in OneSource Direct Tax
  • Bachelor's degree in tax or accounting
  • SaaS environment client-facing role experience
  • Strategic thinking and problem-solving skills

Nice-to-have

  • Masters degree or CPA certification
  • Experience with GenAI systems and AI prompting
  • Salesforce and Gong platform experience
  • Prior work with tax professionals or firms
  • Curiosity and learning agility traits

Key Requirements

  • 5+ years progressive experience in Customer Success or Professional Services
  • Hands-on experience with OneSource Direct Tax software
  • Bachelor's degree in tax, accounting, or relevant field
  • Ability to travel 25% of the time
  • CPA or Masters degree preferred but not required

Work Rights

Not specified

Tailored Resume

Cover Letter