Patient Experience Navigator - Guest Services-ed Lobby - Memorial Hospital - Evening - Full Time

Sharp HealthCare

San Diego, CA, US
Hourly: $34.170 - $49.370; bonus/equity: not speci...
2 years healthcare setting experience
Interpret quantitative patient experience data
Coach executive and physician staff
The Patient Experience Navigator supports the implementation of programs designed to build patient and customer relationships for the hospital

Job Summary

  • The Patient Experience Navigator supports the implementation of programs designed to build patient and customer relationships for the hospital.
  • This role requires interpreting quantitative and qualitative patient experience data to drive satisfaction improvement initiatives.
  • The position involves coaching and mentoring executive, manager, and physician staff on patient experience tactics and strategies.

Matching Summary

The Patient Experience Navigator supports the implementation of programs designed to build patient and customer relationships for the hospital.

Salary

Hourly: $34.170 - $49.370; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years healthcare setting experience
  • Interpret quantitative patient experience data
  • Coach executive and physician staff

Nice-to-have

  • Bachelor's degree in Social Work or Psychology
  • Experience with Press Ganey and HCAHPS datasets
  • Lean Certification preferred

Key Requirements

  • 2 Years in a healthcare setting
  • Experience interpreting patient experience data
  • Previous experience creating patient experience strategy

Work Rights

Not specified

Tailored Resume

Cover Letter