Trainer

Acquire Intelligence Australia Pty Ltd

Quezon City, Philippines
Conduct training needs assessments
Facilitate classes
Review and improve course curricula
The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values

Job Summary

  • The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values.
  • Key responsibilities include conducting training needs assessments, facilitating classes, reviewing and improving course curricula, and verifying training effectiveness.
  • The company is an award-winning global outsourcer providing contact center and back-office services to clients worldwide.

Matching Summary

The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values.

Skills & Requirements

Must-have

  • Conduct training needs assessments
  • Facilitate classes
  • Review and improve course curricula
  • Prepare and submit training documentation
  • Verify training effectiveness
  • Evaluate classroom feedback

Nice-to-have

  • Strengthen employee development
  • Information Security and Data Privacy
  • Join the A-Team and experience the A-Life

Key Requirements

  • Minimum of 2 years’ experience in BPO
  • Experience leading training needs analysis
  • Skilled in documentation and reporting
  • Strong numerical and analytical ability
  • Solid understanding of contact center KPIs
  • Proficient in MS Office
  • Excellent communication skills
  • Strong coaching and facilitation skills
  • Knowledge in statistics and data interpretation
  • Technically adept in class preparation

Work Rights

Not specified

Tailored Resume

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