Director, Key Customer Management, Retail - Rising Retailers

Coca-Cola

Shanghai, China
Hybrid
10+ years fmcg experience
Key account management expertise
Joint business planning leadership
Coca-Cola is seeking a Director of Key Customer Management for Retail - Rising Retailers in Shanghai, responsible for managing key retail accounts and driving sustainable growth through strategic partnerships. The ideal candidate should possess significant experience in customer management within FMCG, be fluent in English and Mandarin, and demonstrate strong commercial acumen

Job Summary

  • This role is accountable for the P&L and overall business results delivery of a portfolio of strategic retail partners including Rising retailers like Busy Ming and Costco.
  • The selected candidate must be based in Shanghai and follow a hybrid work setup as this is not a fully remote position.
  • You will lead Joint Business Planning and strategic customer reviews to translate channel priorities into clear annual objectives and performance targets.

Matching Summary

Match Score: 85

Coca-Cola is seeking a Director of Key Customer Management for Retail - Rising Retailers in Shanghai, responsible for managing key retail accounts and driving sustainable growth through strategic partnerships. The ideal candidate should possess significant experience in customer management within FMCG, be fluent in English and Mandarin, and demonstrate strong commercial acumen.

Skills & Requirements

Must-have

  • 10+ years FMCG experience
  • Key account management expertise
  • Joint business planning leadership
  • P&L ownership for strategic accounts
  • Fluent English and Mandarin bilingualism
  • Cross-functional stakeholder orchestration

Nice-to-have

  • Strategic partnership building skills
  • Growth mindset and agility
  • Complex commercial negotiation ability
  • Inclusive culture alignment
  • Continuous learning approach

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • 10+ years relevant experience in FMCG
  • Fluent in English and Mandarin
  • Experience owning end-to-end customer performance
  • Proven track record in key account management

Work Rights

Not specified

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