Customer Service Manager

Goodwill Industries Monocacy Valley

Litchfield Park, Arizona, United States
Base: $18.00 hourly; bonus/equity: not specified; ...
Fully remote
Retail management experience required
Microsoft office suite proficiency
Team leadership and performance management
The role is responsible for the oversight, leadership, and achievement of sales floor goals for Goodwill of Central and Northern Arizona

Job Summary

  • The role is responsible for the oversight, leadership, and achievement of sales floor goals for Goodwill of Central and Northern Arizona.
  • Employees will receive a comprehensive Total Rewards package including medical plans, dental, vision, 401K, and paid time off after 60 days.
  • The position requires modeling Goodwill Core Values such as Trust, Collaboration, Engagement, Ownership, and Innovation while driving business success.

Matching Summary

The role is responsible for the oversight, leadership, and achievement of sales floor goals for Goodwill of Central and Northern Arizona.

Salary

Base: $18.00 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards including Medical, Dental, Vision, 401K, Life Insurance, EAP, PTO, Paid Holidays

Skills & Requirements

Must-have

  • Retail management experience required
  • Microsoft Office Suite proficiency
  • Team leadership and performance management
  • Customer service de-escalation skills
  • Inventory reconciliation and reporting

Nice-to-have

  • High school diploma or equivalent
  • One year retail management preferred
  • Ability to transfer between stores
  • Strong mentoring and training capabilities
  • Commitment to company core values

Key Requirements

  • High School Diploma or GED
  • One-year customer service experience
  • Proficient in Microsoft Office Suite
  • Pass background check and drug screen
  • English proficiency required

Work Rights

Not specified

Tailored Resume

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