Technical Specialist

EML

Melbourne, Australia
Fully remote
Src act technical guidance
Case management support
Reconsiderations, appeals, reviews
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees

Job Summary

  • As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
  • Undertake a variety of technical functions including a primary focus on reconsiderations, appeals, and reviews of compensation entitlements.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership.

Matching Summary

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.

Skills & Requirements

Must-have

  • SRC Act technical guidance
  • Case Management support
  • Reconsiderations, appeals, reviews
  • Dispute resolution, negotiation, mediation
  • Fast-paced environment experience

Nice-to-have

  • Learning culture investment
  • Customer-centric environment
  • Proactive claims management
  • World-class customer experience delivery
  • Diverse and collaborative team culture

Key Requirements

  • Strong experience administering SRC Act claims
  • Demonstrated ability in technical advice and training
  • Experience in best practice dispute resolution
  • Experience developing and conducting training
  • Experience coaching Case Managers

Work Rights

Not specified

Tailored Resume

Cover Letter