Handle Ocean and Logistics & Services claims across assigned countries, conducting thorough investigations and managing claims from initiation to resolution
Job Summary
Handle Ocean and Logistics & Services claims across assigned countries, conducting thorough investigations and managing claims from initiation to resolution.
Support and manage claims with legal implications, liaising with internal and external legal counsel and stakeholders.
Deliver a high-quality customer experience through proactive communication, guiding customers through claims handling and settlement processes.
Matching Summary
Handle Ocean and Logistics & Services claims across assigned countries, conducting thorough investigations and managing claims from initiation to resolution.
Skills & Requirements
Must-have
Claims handling and investigation
Customer communication and case resolution
Maritime laws and regulations awareness
Shipping/logistics operations understanding
English proficiency
Nice-to-have
Analytical and investigative mindset
Problem-solving and decision-making
Customer-oriented with commercial awareness
High attention to detail and accuracy
Flexibility, assertiveness, diplomacy, empathy
Key Requirements
3+ years of experience in shipping, logistics, or related fields
Experience in claims handling, customer service, or legal-related roles is a strong advantage