Associate Specialist, Customer Success

UPPER SPRING CONSULTING PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 105 CECIL STREET THE OCTAGON 069534
Sgd 3,500 - 4,500 / monthly pm
On-site
Service request monitoring
Network engineering
24/7 operations
UPPER SPRING CONSULTING PTE. LTD. is seeking an Associate Specialist in Customer Success to provide operational support for customer IT infrastructure and data center environments. The role involves incident management, troubleshooting, and ensuring service continuity, requiring strong technical skills and the ability to work under pressure

Job Summary

  • We are assisting our client, an established information technology and consulting solutions provider, in seeking an experienced Associate Specialist, Customer Service, to join their team
  • You will be responsible for the ongoing operational support of customer IT infrastructure and data centre environments after deployment
  • This is a critical hands-on role focused on incident management, troubleshooting, maintenance, and service continuity

Matching Summary

Match Score: 85

UPPER SPRING CONSULTING PTE. LTD. is seeking an Associate Specialist in Customer Success to provide operational support for customer IT infrastructure and data center environments. The role involves incident management, troubleshooting, and ensuring service continuity, requiring strong technical skills and the ability to work under pressure.

Salary

SGD 3,500 - 4,500 / Monthly

Skills & Requirements

Must-have

  • Service Request Monitoring
  • Network Engineering
  • 24/7 Operations
  • Service Operations
  • Change Management

Nice-to-have

  • Maintaining Quality Documentation
  • Technological Awareness
  • Information Technology
  • Technical Service Process Management
  • Electricity Network Incident Management
  • Maintenance Contracts
  • Customer Communication
  • Technical Support

Key Requirements

  • Minimum 2 years experience

Work Rights

Tailored Resume

Cover Letter