Patient Access - Communications Specialist Ii

Baptist Healthcare System Inc

Richmond, KY, United States
Direct incoming calls
Monitor alarms and emergency telephones
Provide information to visitors
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner

Job Summary

  • Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
  • Consistently ensure positive customer interactions, manage difficult or emotional individual situations, and respond promptly to individual needs.
  • Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE) with comprehensive benefits including Health, Vision, Dental, Pet Insurance, Life Insurance, Disability, and Tuition Reimbursement.

Matching Summary

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.

Skills & Requirements

Must-have

  • Direct incoming calls
  • Monitor alarms and emergency telephones
  • Provide information to visitors

Nice-to-have

  • Manage difficult situations
  • Ensure positive customer interactions
  • Respond promptly to needs

Key Requirements

  • High school diploma or equivalent
  • One year customer service experience
  • Comfortable using common computer applications

Work Rights

Not specified

Tailored Resume

Cover Letter