Enterprise Technology Engineer - Incident And Problem Management
bp
Hybrid
Major incident management experience
Problem management process expertise
Itil core process knowledge
bp is seeking an Enterprise Technology Engineer specializing in Incident and Problem Management to lead the resolution of major incidents and enhance service delivery. The ideal candidate will have extensive experience in ITIL processes, particularly in major incident and problem management, and will contribute to bp's commitment to digital transformation and continuous improvement
Job Summary
The role requires taking the lead to manage resolution of major incidents impacting bp while ensuring appropriate escalation and communication.
Candidates will conduct Problem calls to identify Root Cause Analysis (RCA) and drive permanent fixes for recurring issues.
The position offers an opportunity to participate as a citizen developer to create no-code solutions that support bp's digitalization journey.
Matching Summary
Match Score: 85
bp is seeking an Enterprise Technology Engineer specializing in Incident and Problem Management to lead the resolution of major incidents and enhance service delivery. The ideal candidate will have extensive experience in ITIL processes, particularly in major incident and problem management, and will contribute to bp's commitment to digital transformation and continuous improvement.
Skills & Requirements
Must-have
Major Incident Management experience
Problem Management process expertise
ITIL Core Process knowledge
Business-critical environment operation
Stakeholder communication management
Nice-to-have
Agile team Scrum or Kanban experience
DevOps or Site Reliability Engineering skills
ServiceNow development experience
No-code low-code digital product creation
Continuous improvement culture mindset
Key Requirements
6 to 10 years of relevant experience
Bachelor's degree in Computer Science or related field
Experience in regulated business-critical environments