Supplies Customer Assurance Engineer

hpnews.org

Singapore
Not specified; not specified; not specified
**
Primary customer advocate for supplies products
Own pdp deliverables and support strategy
Resolve escalated customer issues quickly
** The Supplies Customer Assurance Engineer at HP in Singapore serves as a key advocate for customer experience regarding Inkjet supplies products. This role involves overseeing product quality and customer support throughout the product lifecycle while collaborating with various teams to enhance customer satisfaction and optimize warranty costs. **

Job Summary

  • This role acts as the primary customer advocate for assigned inkjet supplies products to balance market-leading customer experience with HP profitability.
  • The engineer is responsible for owning and delivering all Product Development Process (PDP) items including support strategy, content, and returns management.
  • Individuals must actively resolve escalated customer issues from call centers and partners while driving product quality improvements through data insights.

Matching Summary

Match Score: 75

** The Supplies Customer Assurance Engineer at HP in Singapore serves as a key advocate for customer experience regarding Inkjet supplies products. This role involves overseeing product quality and customer support throughout the product lifecycle while collaborating with various teams to enhance customer satisfaction and optimize warranty costs. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Primary customer advocate for supplies products
  • Own PDP deliverables and support strategy
  • Resolve escalated customer issues quickly
  • Track product quality and experience metrics
  • Collaborate with R&D and manufacturing teams

Nice-to-have

  • Strong leadership and communication skills
  • Business knowledge and acumen
  • Experience in program management lifecycle
  • Ability to balance warranty costs with CX

Key Requirements

  • Bachelor's or Master's degree in Engineering or related field
  • Understanding of TIJ Supplies technology
  • Knowledge of Support Processes and NPI setup

Work Rights

Not specified

Tailored Resume

Cover Letter