Senior Helpdesk Executive

JLL UK

Bengaluru, KA, India
Fully remote
Manage work order lifecycle
Track kpis and slas
Employee engagement initiatives
JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients

Job Summary

  • JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients.
  • Manage the complete lifecycle of work orders, track KPIs and SLAs, and drive employee engagement initiatives to improve customer satisfaction.
  • Act as system administrator for workplace management tools and remotely monitor facility systems during non-working hours.

Matching Summary

JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients.

Skills & Requirements

Must-have

  • Manage work order lifecycle
  • Track KPIs and SLAs
  • Employee engagement initiatives
  • Onboarding and offboarding support
  • System administrator for workplace tools
  • Remote monitoring of facility systems

Nice-to-have

  • Drive service improvements
  • Continuous improvement focus
  • Data accuracy and governance
  • Positive stakeholder relationships

Key Requirements

  • 48 Scheduled Weekly Hours

Work Rights

Not specified

Tailored Resume

Cover Letter