Customer Success Manager, Scaled Programs

Ketch

San Francisco, United States
On-site
Success-at-scale programs
1:many customer engagement
Customer journey optimization
Build and operate a Success at Scale program that meets customers where they are and helps them capture greater value from Ketch solutions

Job Summary

  • Build and operate a Success at Scale program that meets customers where they are and helps them capture greater value from Ketch solutions.
  • Understand customer needs and behavior signals to identify targeted actions that support customer value capture along their adoption journey.
  • Measure your impact through customer satisfaction, revenue retention (GRR) and account expansion.

Matching Summary

Build and operate a Success at Scale program that meets customers where they are and helps them capture greater value from Ketch solutions.

Skills & Requirements

Must-have

  • Success-at-Scale programs
  • 1:many customer engagement
  • customer journey optimization
  • behavior and usage signals
  • repeatable playbooks and content

Nice-to-have

  • comfort with ambiguity
  • cross-functional navigation
  • second language proficiency

Key Requirements

  • 5+ years in Customer Success or similar
  • 2+ years building scalable engagement models
  • Experience with customer data and signals
  • Bachelor's degree required
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work

Tailored Resume

Cover Letter