Betterment is seeking a Cx Automation Performance Analyst to manage the performance and optimization of their AI customer experience tools. The role involves post-launch oversight of AI programs, ensuring quality and continuous improvement, while working remotely
Job Summary
The role focuses on owning the post-launch life of AI programs to ensure they keep working and improving over time.
Candidates will build dashboards tracking key metrics like containment, AHT, and model quality using tools such as Zendesk Explore or Looker.
Betterment offers a competitive equity package, comprehensive health benefits, and flexible paid time off to support employee well-being.
Matching Summary
Match Score: 85
Betterment is seeking a Cx Automation Performance Analyst to manage the performance and optimization of their AI customer experience tools. The role involves post-launch oversight of AI programs, ensuring quality and continuous improvement, while working remotely.