Systems Administrator(customer Service)

Solventum

Shanghai, China
**
Sap system access management
Customer portal support
Technical problem escalation
** Solventum is seeking a Systems Administrator (Customer Service) in Shanghai, China, to manage system-related inquiries and provide support within a newly established healthcare company. The role requires collaboration with the Customer Service team and involves managing user access, SAP system support, and troubleshooting technical issues. **

Job Summary

  • This role is embedded within the Customer Service team, acting as the key single point of contact between CSR, customers, and IT, requiring strong business process knowledge.
  • Responsibilities include managing user access for SAP systems and customer portals, handling system-related issues, and supporting advanced SAP functions.
  • The position requires a Bachelor's degree and a minimum of 2-3 years of relevant working experience, preferably in system management or customer service.

Matching Summary

Match Score: 75

** Solventum is seeking a Systems Administrator (Customer Service) in Shanghai, China, to manage system-related inquiries and provide support within a newly established healthcare company. The role requires collaboration with the Customer Service team and involves managing user access, SAP system support, and troubleshooting technical issues. **

Skills & Requirements

Must-have

  • SAP system access management
  • customer portal support
  • technical problem escalation
  • OTC business processes
  • user access management

Nice-to-have

  • collaboration with IT teams
  • system issue trend analysis
  • system optimization feedback

Key Requirements

  • Bachelor level university/college degree
  • 2-3 years relevant working experience
  • Working knowledge of SAP systems
  • Knowledge of customer portals
  • Knowledge of OTC business processes

Work Rights

Not specified

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