Senior Software Engineer, Zoom Contact Center

Zoom

Base: $124,000 - $271,200; bonus/equity: included ...
Hybrid
5+ years software engineering experience
Java and spring boot development
High-concurrency distributed system architecture
You will architect the intelligent dialing engine that powers millions of automated customer interactions daily using Java and Spring Boot

Job Summary

  • You will architect the intelligent dialing engine that powers millions of automated customer interactions daily using Java and Spring Boot.
  • The team designs high-performance systems to automate proactive customer outreach across voice and digital channels at massive scale.
  • Zoom offers a window of at least 5 days for application submission along with comprehensive benefits supporting physical and mental health.

Matching Summary

You will architect the intelligent dialing engine that powers millions of automated customer interactions daily using Java and Spring Boot.

Salary

Base: $124,000 - $271,200; Bonus/Equity: Included in Total Direct Compensation; Benefits: Comprehensive perks for health and work-life balance

Skills & Requirements

Must-have

  • 5+ years software engineering experience
  • Java and Spring Boot development
  • High-concurrency distributed system architecture
  • MySQL DynamoDB Redis Elasticsearch integration
  • Predictive Progressive Power dialing algorithms

Nice-to-have

  • Experience with SIP RTP WebRTC protocols
  • Knowledge of CPaaS platforms like Twilio
  • Familiarity with TCPA GDPR compliance
  • Observability stack expertise Prometheus Grafana
  • Cross-functional collaboration skills

Key Requirements

  • 5+ years building large-scale distributed systems
  • Advanced Java and Spring Boot programming skills
  • Hands-on experience with outbound dialing systems

Work Rights

Not specified

Tailored Resume

Cover Letter