Customer Service Representative Bilingual: Arabic/english - Amman

Concentrix

Amman, Jordan
Competitive salary; performance bonus opportunitie...
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Bilingual proficiency in arabic and english
Ability to work rotating shifts
Ability to work weekend shifts
** Concentrix is seeking a bilingual Customer Service Representative fluent in Arabic and English to join their team in Amman, Jordan. The role involves engaging with customers across various channels, providing support, and ensuring a positive customer experience while being part of a globally recognized company that supports career growth through extensive training and development opportunities. **

Job Summary

  • This role involves managing multichannel interactions including voice, email, social media, and chat to ensure a consistent customer experience.
  • The company offers full paid training, career development programs, and a culture where 80% of managers are promoted from within.
  • Candidates will engage with customers from top brands across tech, finance, travel, fashion, healthcare, and other leading-edge industries.

Matching Summary

Match Score: 75

** Concentrix is seeking a bilingual Customer Service Representative fluent in Arabic and English to join their team in Amman, Jordan. The role involves engaging with customers across various channels, providing support, and ensuring a positive customer experience while being part of a globally recognized company that supports career growth through extensive training and development opportunities. **

Salary

Competitive salary; Performance bonus opportunities; Full paid training included

Skills & Requirements

Must-have

  • Bilingual proficiency in Arabic and English
  • Ability to work rotating shifts
  • Ability to work weekend shifts
  • Bachelor's degree or diploma

Nice-to-have

  • Previous customer service experience
  • Previous sales experience
  • Knowledge of helpdesk systems
  • Proactive and self-motivated attitude
  • Solution-oriented mindset

Key Requirements

  • Legal authorization to work in Jordan
  • Bachelor's degree or diploma in related field
  • Fluency in both Arabic and English languages

Work Rights

Must be legally authorized to work in Jordan

Tailored Resume

Cover Letter