Trust & Safety Quality Auditing And Policy Analyst

Accenture

Austin, TX, US
Base: $27.49ph; bonus/equity: not specified; benef...
Onsite
Quality audits for client and org goals
Enforce defined policy guidelines
Share quality insights for process improvements
Responsible for quality audits ensuring service meets client and org goals and standards of quality

Job Summary

  • Responsible for quality audits ensuring service meets client and org goals and standards of quality.
  • Assess the quality of analysts on the project and meet volume and quality targets for all quality assurance audits.
  • Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance.

Matching Summary

Responsible for quality audits ensuring service meets client and org goals and standards of quality.

Salary

Base: $27.49/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, long-term disability coverage, 401(k) plan, and paid time off.

Skills & Requirements

Must-have

  • Quality audits for client and org goals
  • Enforce defined policy guidelines
  • Share quality insights for process improvements
  • Provide feedback and track performance
  • Assess analyst quality and meet targets

Nice-to-have

  • Strong resilience and coping skills
  • Active participation in well-being support
  • Understanding of client SLAs and KPIs

Key Requirements

  • Minimum 2 years experience in contact support
  • Minimum 1 year experience in content moderation
  • English assessment B2 written, C1 spoken
  • Onsite role in Austin, TX

Work Rights

Must have work authorization not requiring sponsorship

Tailored Resume

Cover Letter