It Service Reliability & Operations Manager – Sap Supply Chain (emea)

Johnson & Johnson Innovative Medicine

Beerse, Belgium
**
Sap supply chain applications
Jd edwards (jde) applications
Problem management
** Johnson & Johnson is seeking an IT Service Reliability & Operations Manager for its Supply Chain applications across the EMEA region. The role focuses on ensuring operational stability and reliability of critical ERP systems, particularly SAP, while fostering a culture of continuous improvement. **

Job Summary

  • The role focuses on day-to-day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end-to-end supply chain operations.
  • Primary ownership is focused on reliability outcomes, problem management effectiveness, and major incident handling, while other IT service management processes are supported through governance, coordination, and quality oversight across the SAP-centric and mixed ERP landscape.
  • As part of the Johnson & Johnson family, you’ll benefit from competitive total rewards, including salary, annual bonus, and a strong pension and insurance package, alongside flexible working arrangements supporting work-life balance.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking an IT Service Reliability & Operations Manager for its Supply Chain applications across the EMEA region. The role focuses on ensuring operational stability and reliability of critical ERP systems, particularly SAP, while fostering a culture of continuous improvement. **

Skills & Requirements

Must-have

  • SAP Supply Chain applications
  • JD Edwards (JDE) applications
  • Problem Management
  • Major Incident Coordination
  • Service Operations practices
  • end-to-end operational ownership

Nice-to-have

  • Applied AI / genAI fluency
  • Inclusive Leadership
  • People Performance Management
  • Product Reliability
  • Software Reliability Engineering

Key Requirements

  • 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support
  • 3-5 years of hands-on experience supporting ERP applications in a production environment
  • Practical understanding of ITIL practices
  • Experience working in multi-supplier environments
  • SAP Basis awareness
  • Experience with SAP integrations

Work Rights

Not specified

Tailored Resume

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