Sr. Program Manager, Customer Experience Improvement

Amazon

London, GB
On-site
Strategic pan-eu roadmap management
Cross-functional team leadership
Data-driven customer experience analysis
The role involves driving the expansion and management of a strategic Pan-EU roadmap involving unique and innovative customer solutions

Job Summary

  • The role involves driving the expansion and management of a strategic Pan-EU roadmap involving unique and innovative customer solutions.
  • You will proactively identify and resolve issues that affect customer experience across EU stores, including defects that drive customer contacts.
  • The position requires actively building relationships across Amazon teams including Retail, Transportation, Supply Chain, Product, Finance, Legal, and Engineering.

Matching Summary

The role involves driving the expansion and management of a strategic Pan-EU roadmap involving unique and innovative customer solutions.

Skills & Requirements

Must-have

  • Strategic Pan-EU roadmap management
  • Cross-functional team leadership
  • Data-driven customer experience analysis
  • Customer friction identification and resolution
  • AI application in CX product architectures

Nice-to-have

  • Strong stakeholder communication skills
  • Experience with EU market dynamics
  • Ability to drive organizational change
  • Senior leadership presentation experience

Key Requirements

  • Senior Program Manager experience
  • EU market knowledge
  • Strategic initiative ownership

Work Rights

Not specified

Tailored Resume

Cover Letter