Serve as a primary point of contact for platform support, troubleshooting technical issues, answering questions, and ensuring every user walks away with clarity and confidence
Job Summary
Serve as a primary point of contact for platform support, troubleshooting technical issues, answering questions, and ensuring every user walks away with clarity and confidence.
Collaborate with product, engineering, and ops teams to escalate complex issues, perform root cause analysis, and drive continuous improvements across the platform.
Leverage AI tools and automation platforms to accelerate response times, increase accuracy, and create a more scalable support experience.
Matching Summary
Serve as a primary point of contact for platform support, troubleshooting technical issues, answering questions, and ensuring every user walks away with clarity and confidence.
Skills & Requirements
Must-have
troubleshoot technical issues
own and scale support workflows
collaborate with product and engineering
build automation and self-service tools
monitor support volume and identify patterns
document fixes and create content
support new feature rollouts
Nice-to-have
systems thinker
steady presence
clarity and empathy
customer-focused mindset
people-focused leadership
Key Requirements
3+ years of experience in technical support
Bachelor's degree or equivalent work experience
Experience with ticketing platforms like Jira or Zendesk
Familiarity with AI tools and automation workflows
Experience building dashboards and tracking metrics