Lead Veterinary Customer Service Representative

Tyler Veterinary Center

Base: $22-$25ph; bonus/equity: not specified; bene...
Not specified
2+ years veterinary reception experience
Leadership and mentorship of reception team
Competency with veterinary software systems
The Lead Veterinary Customer Service Representative at Tyler Veterinary Center is responsible for leading the reception team and ensuring exceptional client service, appointment management, and effective communication in a veterinary setting. The ideal candidate will have veterinary reception experience, strong leadership skills, and a compassionate demeanor toward clients and pets

Job Summary

  • The role involves leading, supporting, and mentoring the reception team to ensure smooth daily operations at Tyler Veterinary Center.
  • Candidates must possess strong knowledge of veterinary terminology and proficiency with software systems like Cornerstone or ezyVet.
  • The company offers competitive pay, health benefits, paid time off, and opportunities for professional growth within a supportive team culture.

Matching Summary

Match Score: 85

The Lead Veterinary Customer Service Representative at Tyler Veterinary Center is responsible for leading the reception team and ensuring exceptional client service, appointment management, and effective communication in a veterinary setting. The ideal candidate will have veterinary reception experience, strong leadership skills, and a compassionate demeanor toward clients and pets.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k) matching, PTO

Skills & Requirements

Must-have

  • 2+ years veterinary reception experience
  • Leadership and mentorship of reception team
  • Competency with veterinary software systems
  • Knowledge of veterinary terminology and services
  • Strong multitasking in high-volume environment

Nice-to-have

  • Compassionate and patient demeanor
  • Ability to handle emotional situations
  • Experience with escalated client concerns
  • Supportive team culture focus

Key Requirements

  • 2+ years of veterinary reception experience
  • Leadership experience strongly preferred
  • Proficiency with veterinary practice management software

Work Rights

Not specified

Tailored Resume

Cover Letter