Renewals Manager - Customer Success

Pigment

London, United Kingdom
On-site
Customer retention
Renewal lifecycle management
Commercial acumen
The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle

Job Summary

  • The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle.
  • This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision.
  • You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion.

Matching Summary

The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle.

Skills & Requirements

Must-have

  • customer retention
  • renewal lifecycle management
  • commercial acumen
  • customer insight
  • contractual discussions
  • risk mitigation
  • renewal forecasting

Nice-to-have

  • collaboration with teams
  • driving innovation
  • challenging status quo
  • making an impact at scale

Key Requirements

  • Customer Success experience
  • Sales experience
  • Legal collaboration

Work Rights

Not specified

Tailored Resume

Cover Letter