SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Singapore, Singapore
3 rotating shifts (including night shift), on weekends and public holidays.
Answer guest requests via telephone
Operate telephone switchboard
Log requests into computer system
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking an At Your Service Agent to manage guest inquiries and requests through various communication channels. The role involves providing excellent customer service, handling room service orders, and ensuring guest satisfaction while adhering to company policies
Job Summary
The role involves answering and processing all guest requests, questions, or concerns via multiple communication channels.
Employees must operate the telephone switchboard, connect calls, and log issues to ensure resolution to guest satisfaction.
The position requires working rotating shifts that include night shifts, weekends, and public holidays.
Matching Summary
Match Score: 85
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking an At Your Service Agent to manage guest inquiries and requests through various communication channels. The role involves providing excellent customer service, handling room service orders, and ensuring guest satisfaction while adhering to company policies.
Skills & Requirements
Must-have
Answer guest requests via telephone
Operate telephone switchboard
Log requests into computer system
Process room service orders
Work rotating shifts including nights
Nice-to-have
Anticipate guest service needs
Assist individuals with disabilities
Maintain positive working relationships
Speak with clear professional language
Key Requirements
Must work rotating shifts including nights
Professional appearance and uniform compliance required