Recruit, hire, train, mentor and motivate a team of four full-time employees, conducting weekly training sessions focused on skill development and team growth
Job Summary
Recruit, hire, train, mentor and motivate a team of four full-time employees, conducting weekly training sessions focused on skill development and team growth.
Build an annual retention and engagement strategic plan including projected renewal rates, touch point strategies, customer incentive programs, and scheduling of season ticket member events.
Participate in developing all service and customer communication strategies related to season ticket holders and collaborate with other Athletics units such as Marketing, Development, and Event Management.
Matching Summary
Recruit, hire, train, mentor and motivate a team of four full-time employees, conducting weekly training sessions focused on skill development and team growth.
Salary
Base: $80,172.00 - $81,996.00 annual; Bonus/Equity: Not specified; Benefits: Taxable benefits include tickets to UW Intercollegiate home competitions, potential moving allowance for non-local candidates
Skills & Requirements
Must-have
customer retention and engagement
staff recruitment and training
customer service issue resolution
annual retention strategic plan
ticket holder events and experiences
Microsoft Suite proficiency
Nice-to-have
growth mindset
committed service
humility and grit
relationship builder
coachable
maintain composure under pressure
Key Requirements
Bachelor's degree in business administration, sport management, administration, or related field
Minimum of two years of experience in fan relations, retention, or customer service in the sports industry
Experience with Paciolan/Salesforce ticketing and CRM systems, or comparably complex software systems
Experience managing, directing and/or training staff