Broker Sales Support Executive

The Cigna Group

Hybrid
End-to-end broker service process
Proactive follow-up on broker requests
Meet and exceed service targets
Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships

Job Summary

  • Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.
  • Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
  • Competitive salary, multicultural and hybrid working environment, private medical insurance, employee wellbeing benefits, and an educational development program.

Matching Summary

Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.

Skills & Requirements

Must-have

  • End-to-end broker service process
  • Proactive follow-up on broker requests
  • Meet and exceed service targets
  • Collaborate with internal departments
  • Manage workflow and priorities

Nice-to-have

  • Foster long-term relationships
  • Work under own initiative
  • Improve broker experience
  • Share knowledge across the team
  • Positive and collaborative culture

Key Requirements

  • Previous experience in medical administration
  • Previous customer service focused organisation
  • Proficient in Microsoft Office applications
  • Proven experience in managing accounts
  • Building strong client relationships

Work Rights

Not specified

Tailored Resume

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