Service Desk Agent

ABB UK

Bergen, Norway
First point of contact for customer inquiries
Handle inquiries via phone, email, chat
Coordinate with internal teams for sla adherence
As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition

Job Summary

  • As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition.
  • Your support helps customers operate safely, reliably, and efficiently, and the service you deliver shapes their entire experience of ABB.
  • We offer competitive terms with solid pension and insurance schemes, and good learning and development opportunities within a global technology group.

Matching Summary

As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition.

Skills & Requirements

Must-have

  • First point of contact for customer inquiries
  • Handle inquiries via phone, email, chat
  • Coordinate with internal teams for SLA adherence
  • Update and maintain knowledge articles
  • Participate in 24/7 on-call rotation
  • Deliver first-class support with strong customer approach

Nice-to-have

  • Customer orientation and team spirit
  • Ability to stay calm in a hectic environment
  • Proactive and collaborative problem-solving
  • Strong sense of ownership and execution

Key Requirements

  • Experience in a customer-oriented role or technical background
  • Proficient in general IT tools (M365)
  • Ability to navigate multiple business systems
  • Fluent Norwegian and good English
  • Relevant vocational training, higher education, or equivalent practical experience

Work Rights

Not specified

Tailored Resume

Cover Letter