Ems Communications Performance And Quality Specialist Senior
Allina Health System
St Paul, MN, US
Base: $34.24 to $46.93 ph; bonus/equity: not speci...
Quality assurance program management
Training program development
Performance improvement initiatives
Leads and advances Allina Health Emergency Medical Services (AHEMS) Communications training, quality assurance, and continuous improvement initiatives in support of safe, effective, and high-quality emergency medical communications
Job Summary
Leads and advances Allina Health Emergency Medical Services (AHEMS) Communications training, quality assurance, and continuous improvement initiatives in support of safe, effective, and high-quality emergency medical communications.
Designs and manages QA processes for call-taking and radio communications, including review methodologies, scoring tools, performance indicators, and documentation.
Allina Health offers a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Matching Summary
Leads and advances Allina Health Emergency Medical Services (AHEMS) Communications training, quality assurance, and continuous improvement initiatives in support of safe, effective, and high-quality emergency medical communications.
Salary
Base: $34.24 to $46.93 per hour; Bonus/Equity: Not specified; Benefits: Medical/Dental, PTO, Retirement Savings, Life Insurance, Disability, Voluntary Benefits, Tuition Reimbursement, Student Loan Support
Skills & Requirements
Must-have
Quality Assurance program management
Training program development
Performance improvement initiatives
Change management principles
EMS communications practices
Nice-to-have
Patient-centered care values
Whole person care approach
Collaborative team environment
Community involvement opportunities
Key Requirements
Associate's degree within 36 months of hire
2 years leading/developing training programs
2 years coordinating instructors
1 year delivering training
Valid Driver’s License
Emergency Medical Dispatch (EMD) required
Emergency Dispatch Quality Improvement Specialist (ED-Q) within 1 year
Emergency Mental Health Dispatcher (EMHD) Certification within 1 year