Job Summary

• The customer service specialist is primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions.
• You will be responsible for processing and investigating customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience.
• Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in Customer Service or related area
• Knowledge of customer service and office management systems
• University degree or equivalent experience
• Salesforce.com experience preferred
• JD Edwards experience preferred

Work Rights