Adobe Media and Data Science Research (MDSR) Laboratory
Noida, Uttar Pradesh, India
Hybrid
Salesforce or dynamics 365 proficiency
Servicenow ticket management experience
Minimum 2 years sales operations experience
This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization within Adobe's global sales execution team
Job Summary
This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization within Adobe's global sales execution team.
Candidates will manage support tickets through ServiceNow and ensure strict adherence to SLAs while collaborating with Product Owners for recurring issue analysis.
The position is based in Noida, India, as a hybrid role requiring flexibility for rotational shift schedules including night shifts.
Matching Summary
This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization within Adobe's global sales execution team.
Skills & Requirements
Must-have
Salesforce or Dynamics 365 proficiency
ServiceNow ticket management experience
Minimum 2 years Sales Operations experience
Bachelor's degree in Computer Science
Hybrid work with rotational night shifts
Nice-to-have
Familiarity with Clari, Gainsight, CPQ, Anaplan
Working knowledge of ETL tools and Power BI
Proactive ownership attitude
Experience with Gen AI transformation initiatives
Strong analytical and problem-solving skills
Key Requirements
Bachelor's degree from Tier 1 Institutes preferred
Minimum 2 years in Sales Operations or CRM Operations
Flexibility for rotational shift schedules including nights